trauma recovery, Uncategorized

Milestone Manor: A Trauma Informed Adult Mental Health Community Residence

Recalibrating the mind, body, and social wellbeing of residents

Posted: September 10, 2020

Transitional Services Association is excited to announce the community residence Hammond House is now Milestone Manor.

The new name represents the evolution the program has undertaken over the past two years under the direction of Program Director, Dawn Daum. According to Executive Director, Sybil Newell, “It has been exciting to see the program evolve from a MICA (mentally ill and chemically addicted) residential program to one that encompasses a more holistic, informed approach for all needing to heal from mental health issues and trauma.”

This allows the community residence to offer services to a broader range of people, including those struggling with lifestyle choices brought on by poor mental health or environmental issues in addition to those struggling with both mental health and substance use issues.

Located in a Victorian-style house in downtown Saratoga Springs, Milestone Manor is a community residence offering specialized programming to support adults with mental health diagnoses. The residence provides unique programming by bringing a trauma-informed, person-centered approach to residential care.

This programming incorporates a trademarked tracker to objectively measure resident participation in the program, offering the residents and staff a tool to facilitate conversation regarding expectations, progress, participation, and exploration of behavioral patterns.

The new name, Milestone Manor, better reflects the values of the restorative residential care individuals receive while in the program. As Program Director, Dawn Daum, explained, “The program has moved towards a more guided, partnership approach to residential care and away from staff enforced rules and consequences. Through this approach, residents with the support, education, and coaching provided by staff learn to manage the natural consequences of their choices and behaviors.” This provides a safe environment in which people can both thrive and fail as they work through their individual healing process towards a more sustainable lifestyle.

Dawn, who is also the author of the book Parenting with PTSD, advocates for the philosophy of program that allows for residents to address the residue left on the mind and body from the toxic stress and trauma that individuals have suffered. As she explained, “Milestone Manor’s program is a trauma informed, non-clinical, boots-on-the-ground approach to offering restorative services to individuals seeking sustainable change in their lives; one in which the individual is celebrated, challenged, and also acclimated into the community both within the residence itself, as well as within the greater community.”

To learn more about Milestone Manor or how to refer an individual for residential care, contact Dawn Daum at or 518-584-6688.

Dawn Dawn, Milestone Manor’s Program Director uses both her personal and professional experience to write, speak, and facilitate conversation about trauma informed systemic change. Her mission is to help shift the culture’s understanding of what it means to heal the mind and body from trauma.

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